Only when you can't answer
The phone rings at your place as always. If nobody picks up within a few rings, or you're closed, Sofia answers.
Phone answering for workshops
Sofia picks up while you've got oil on your hands.
An AI receptionist for bike and car workshops who answers customers around the clock in Danish, Swedish, Norwegian and English, from your own prices and opening hours.
How it sounds
- Sofia
Hi, you've reached Nørrebro Bike Workshop. You're speaking with Sofia, the workshop's AI assistant. How can I help?
- Customer
What does a service on a cargo bike cost?
- Sofia
A cargo bike service is 895 DKK plus any parts. Shall the workshop call you back to find a time?
- Customer
Yes please. And is my bike ready today?
- Sofia
I can't see that from here. I'll ask the workshop to call you back today about both.
- Message sent to the workshop · 11:20
Example call with a fictional workshop
What Sofia handles for the workshop
Prices and services
She answers from your own price list: servicing, repairs and whatever else you offer.
Appointment requests
She takes requests for drop-offs and servicing and emails them to you, so you confirm.
Opening hours and address
What customers call about most, they get an answer to straight away.
Is my bike ready?
She can't see your orders, but she takes the question and sends it to you, so you can call back.
Four languages
She answers in Danish and switches to Swedish, Norwegian or English by herself when the caller speaks it.
Transfers
If the caller asks to speak to you, she puts them through during opening hours.
We don't store any audio recordings of the calls, and our servers are in Germany, in the EU.
Two ways to use Sofia
All the way
Sofia takes every call and handles what she can. If the caller wants to talk to you, she transfers the call during opening hours.
What workshops ask
Can Sofia tell a customer whether a repair is done?
No, she can't see your orders. She takes the question with the caller's name and number and sends it to you, so you can call back.
Can she give a quote?
She answers from your own price list. She won't promise a quote for a specific repair; she passes that on to you.
Can Sofia book appointments?
She takes the request for an appointment and emails it to you with the caller's name, number and what they want. You confirm the time with the customer yourselves. Want Sofia connected to your booking system so she books directly? Write to us and we'll look at it together.
What does it cost?
From 995 DKK a month excluding VAT for about 150 calls (300 minutes). No lock-in, and setup costs the same as one month.
Hear Sofia for yourself.
In the demo she answers the phone for a clinic. Call her in the browser and hear how she sounds.