What is an AI receptionist?
An AI receptionist is a voice assistant that answers the business's phone when you can't. It talks with the caller, answers from your own information and sends you the messages by email.
What Sofia does
Frontring's AI receptionist is called Sofia. This is how she works:
- She answers at once, around the clock.
- She answers questions about prices, opening hours and services from what you've given her.
- She takes messages and callback requests and emails them to you with the name, number and what it's about.
- If the caller asks for a person, she transfers to you during opening hours, if you've switched transfer on.
- She speaks Danish, Swedish, Norwegian and English.
- She always says she is an AI.
What she doesn't do
- She doesn't guess. If she doesn't have the information, she says so and offers a callback.
- She doesn't book appointments herself. By default she takes the request for a time, and you confirm it with the customer. A link to a booking system can be agreed.
- She sticks to your business and steers back if the conversation drifts far from it.
How to get started
- You give us your information: prices, opening hours, services and the questions customers usually ask.
- We set Sofia up with your information and rules.
- You forward your number: only when you don't pick up, or always.
- The messages arrive by email, and you can see the conversations in your customer portal.
AI receptionist, answering service or voicemail?
Voicemail only records a message. With an answering service, staff at another company answer your phone, usually on weekdays during the day. An AI receptionist answers around the clock for a fixed monthly price.
What does it cost?
With Frontring an AI receptionist costs from 995 DKK a month excluding VAT for about 150 calls, with no lock-in.
And your information?
What we store, for how long and where is all on our privacy page.
Questions about AI receptionists
Does an AI receptionist sound like a robot?
Sofia speaks with a natural voice and understands ordinary speech. She always says at the start of the call that she is an AI assistant.
What is the difference between an AI receptionist and voicemail?
Voicemail only records a message. An AI receptionist talks with the caller, answers questions and takes the message, so you get the name, number and what it's about by email.
Do we have to write what it should say?
You give us your prices, opening hours, services and the questions customers usually ask. We set Sofia up from that, and you can report changes in your customer portal.
Hear how she sounds.
Call Sofia in the browser. In the demo she answers the phone for Frontring itself.