How we handle your information.

Who is responsible

Frontring is run by GeeXo, CVR no. 30626591. GeeXo is the data controller for the information that comes in through frontring.dk.

If you have questions about your information, write to info@frontring.dk.

When you request a code

We keep what you write in the form: name, company and email, phone number and message if you give them, and the language the page was in.

We use it to send you an access code and to contact you about Frontring. We do this because you asked us to (GDPR Article 6(1)(b)).

When you send the form, we get a message on our phone that a new request has come in. The message does not contain your information. We keep the information until you ask us to delete it.

When you chat with Sofia

What you write is sent to OpenAI so Sofia can answer. We ask OpenAI not to store the replies. The messages are kept by us and deleted 7 days after the last message in the chat. About the chat itself we keep when it took place, how many messages it had and how it ended, but not what was written.

If you ask to be called back, we keep what you give us for that, usually your name, phone number and what it is about, until you ask us to delete it.

The chat remembers the conversation while the tab is open, with a key in your browser's sessionStorage. It is gone when you close the tab.

We process the information to answer you and to call you back when you ask us to (GDPR Article 6(1)(b) and (f)).

When you call Sofia from the site

The audio goes through LiveKit to OpenAI so Sofia can hear you and answer. We don't store any audio recordings.

A written transcript of the call is kept for 7 days and then deleted. We keep when the call took place and how long it lasted for our usage records.

When you call or write to a business that uses Frontring

Then the business is the data controller, and Frontring processes the information on its behalf. Questions about your information should therefore go to the business first.

We don't store any audio recordings. The caller's number and the call's time and length are kept for the business's overview and our billing. Transcripts are kept only if the business has chosen so, and deleted after the period it has chosen. If you ask to be called back, we pass the message on to the business.

Who helps us

• Hostinger: our server, located in Germany, in the EU.
• OpenAI: the language model that understands and answers in calls and chats. OpenAI is an American company, so the information may be processed in the USA.
• LiveKit: connects the call between your browser or phone and Sofia. LiveKit is an American company, so the information may be processed in the USA.

We have a data processing agreement with each of them. When information is transferred to the USA, this is done on the basis of the European Commission's standard contractual clauses, which are part of our agreements with OpenAI and LiveKit.

Calls from a phone also go through the carrier that provides the business's number.

Cookies

frontring.dk sets no cookies and uses no analytics or advertising tools. Fonts and scripts are loaded from our own server.

Your rights

You can find out what information we hold about you and have it corrected, deleted or handed over. You can also object to our processing it. Write to info@frontring.dk.

If you are unhappy with how we handle your information, you can complain to the Danish Data Protection Agency (Datatilsynet, datatilsynet.dk).

Changes

This page was last changed on 8 October 2026.