Only when you can't answer
The phone rings at your place as always. If nobody picks up within a few rings, or you're closed, Sofia answers.
Phone answering for physiotherapists
Sofia picks up while you're with a patient.
An AI receptionist who answers the clinic's patients around the clock in Danish, Swedish, Norwegian and English, from your own prices, opening hours and rules.
How it sounds
- Sofia
Hi, you've reached Physio Clinic West. You're speaking with Sofia, the clinic's AI assistant. How can I help?
- Customer
Can I see Line some time next week?
- Sofia
I'll let the clinic know, and they'll call you back today with a time.
- Customer
Thanks. My shoulder hurts. Is that something you can help with?
- Sofia
I can't assess that; the physiotherapist needs to look at it. I'll add it to the message, so they know when they call.
- Message sent to the clinic · 08:47
Example call with a fictional clinic
What Sofia handles for the clinic
Prices and treatments
She answers from your own price list, including programmes and classes if you've described them.
Appointment requests and cancellations
She takes them and emails them to you, so you confirm the time with the patient.
Opening hours, address and parking
What patients call about most, they get an answer to straight away.
No clinical assessment
She never assesses injuries or pain and gives no treatment advice. She passes those questions on to you.
Four languages
She answers in Danish and switches to Swedish, Norwegian or English by herself when the caller speaks it.
Transfers
If the caller asks to speak to you, she puts them through during opening hours.
We don't store any audio recordings of the calls, and our servers are in Germany, in the EU.
Two ways to use Sofia
All the way
Sofia takes every call and handles what she can. If the caller wants to talk to you, she transfers the call during opening hours.
What physiotherapists ask
Does Sofia give advice on injuries or pain?
No. She never assesses injuries or pain and gives no treatment advice. She passes those questions on to you, so you can call back.
Can Sofia book appointments?
She takes the request for an appointment and emails it to you with the caller's name, number and what they want. You confirm the time with the customer yourselves. Want Sofia connected to your booking system so she books directly? Write to us and we'll look at it together.
Can she handle cancellations?
Yes. She takes cancellations and requests to move an appointment and sends them to you, so you can update the calendar.
What does it cost?
From 995 DKK a month excluding VAT for about 150 calls (300 minutes). No lock-in, and setup costs the same as one month.
Hear Sofia for yourself.
In the demo she answers the phone for a clinic. Call her in the browser and hear how she sounds.