Only when you can't answer
The phone rings at your place as always. If nobody picks up within a few rings, or you're closed, Sofia answers.
Phone answering for clinics
Sofia picks up while you're in the middle of a treatment.
An AI receptionist who answers the clinic's customers around the clock in Danish, Swedish, Norwegian and English, from your own prices, treatments and rules.
How it sounds
- Sofia
Hi, you've reached Skin Clinic North. You're speaking with Sofia, the clinic's AI assistant. How can I help?
- Customer
What does a treatment for broken capillaries cost?
- Sofia
The first treatment is 1,200 DKK, and the consultation before it is free. Shall the clinic call you back to find a time?
- Customer
Yes please. Can it remove them completely?
- Sofia
I can't assess that; that's exactly what the consultation is for. I'll ask the clinic to call you back today.
- Message sent to the clinic · 10:12
Example call with a fictional clinic
What Sofia handles for the clinic
Prices and treatments
She answers from your own price list and your descriptions of the treatments.
Appointment requests and cancellations
She takes them and emails them to you, so you confirm.
Opening hours, address and parking
What customers call about most, they get an answer to straight away.
No medical advice
She never assesses whether a treatment suits the caller and promises no results. She refers those questions to a consultation with you.
Four languages
She answers in Danish and switches to Swedish, Norwegian or English when the caller speaks it.
Transfers
If the caller asks for a person, she puts them through to the clinic during opening hours.
We don't store any audio recordings of the calls, and our servers are in Germany, in the EU.
Two ways to use Sofia
All the way
Sofia takes every call and handles what she can. If the caller wants to talk to you, she transfers the call during opening hours.
What clinics ask
Does Sofia give medical advice?
No. She never assesses whether a treatment suits the caller and promises no results. She refers those questions to a consultation with you.
Can she handle cancellations and rescheduling?
Yes. She takes cancellations and requests to move an appointment and sends them to you, so you can update the calendar. Want Sofia connected to your booking system so she books directly? Write to us and we'll look at it together.
Can she transfer a call to a practitioner?
Yes. If the caller asks to speak to the clinic, she transfers the call during opening hours. Outside opening hours she takes a message.
What does it cost?
From 995 DKK a month excluding VAT for about 150 calls (300 minutes). No lock-in, and setup costs the same as one month.
Hear Sofia as the clinic's receptionist.
In the demo she answers the phone for a clinic. Call her in the browser and ask what a customer would.